Frequently Asked Questions
Quick answers about learning with RA.
1. Getting Started
What is RA?
RA is an AI-powered learning platform that combines languages, courses, tutors, group classes, and personalized study plans. Whether you want to learn Arabic, improve your English, prepare for exams, or grow your career skills, RA helps you learn faster with the right support and tools.
Learn more about RA ->How do I start?
Create an account, choose your goal, and complete a quick diagnosis so RA can recommend the right plan.
Is there a free diagnosis?
Yes. New learners can start with a free level and goal check before choosing lessons or courses.
Which language should I choose first?
Choose the language that matches your immediate goal. RA can also suggest a path from your level and interests.
2. Lessons & Courses
How do 1-on-1 lessons work?
You pick a tutor, book a time, and meet in the online classroom for a personalized live lesson.
How do group classes work?
Small groups learn together by level, schedule, and goal with live teacher guidance.
Can I switch tutors?
Yes. You can choose another tutor when your goals, schedule, or learning style changes.
Are lessons recorded?
Some formats include recordings or lesson summaries. Availability depends on your program and privacy settings.
How do certificates work?
Certificates are issued after completing eligible courses, programs, or assessments.
3. Payments
Is there a free plan?
RA offers free entry points such as diagnosis, selected free lessons, and open resources.
How do refunds work?
Refund rules depend on the lesson type, timing, and plan terms. Support can check your exact case.
Can companies pay for employees?
Yes. Company plans can include employee seats, reporting, invoices, and HR dashboards.
4. Tutors & Partners
How do I become a tutor?
Apply through the tutor page, complete verification, and create a profile for learners to book.
How do partner links and payouts work?
Partners receive tracking links and payout reports based on approved program terms.
5. Account & Safety
How is my data protected?
RA protects account, lesson, and payment data with secure systems and limited access controls.
How does RA AI use my learning data?
RA AI uses learning signals to personalize recommendations, summaries, and progress insights.
How do I contact support?
You can contact support from the Help Center, contact page, or your account.